IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE SITE OR APP OR PLATFROM.
The words "you" or "your" or "User" or "Customer" as used herein, refer to all individuals and/or entities accessing or using the Site or App for any reason. The words "we" or "us" or "our" or the "Company" as used herein, refer to the PathCare Labs Pvt. Ltd., and/or any permitted assignees.
1. Your Privacy - Our Commitment
We are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Platform.
2. What information do we collect?
When you use our Site or App or Platform, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Site or App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving the purpose.
In general, you can browse the Site or App without telling us who you are or revealing any Personal Information about yourself. To fully use our Site or App, you will need to register using our OTP or social media login services, where you may be required to provide us with your contact and identity information and other Personal Information as indicated on the forms throughout the Site or App and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Where possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature from the Site or App, unless we require it so.
We may automatically track certain information about you based upon your behaviour on our Site or App. You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis.
You agree that if you or any third party shares correspondences with us in any electronic form such as emails, SMS etc., containing your Personal Information, we may collect or store the same, as part of your query/query resolution or for the purposes as mentioned in Clause 3 or 4 below.
3. Use of your Personal Information
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse the usage, improve the Site or App’s services and offerings, and customize the Site or App 's content, layout, and services. These improve the Site or App and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Site or App. We shall retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized. Please note that your withdrawal of consent, or cancellation of account may result in being unable to provide you with Services or to terminate any existing relationship that PathCare Labs Pvt. Ltd., may have with you.
4. Disclosure of your Personal Information
to provide the Personal Information to physicians and other authorized health care professionals who need to access your laboratory report for your proper diagnosis;
to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform;
to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;to health department or any other Government body as and when required by them for collecting or processing health information of the state/country;
from time to time, to reveal general statistical information about our Site or App and visitors, such as number of visitors, number and type of services purchased, etc.;to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:
Application may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
Other Corporate Entities.The Company shares much of the data, including Personal Information about you, with its parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services, throughout the world. To the extent that these entities have access to your Personal Information, they will treat it at least as protectively as they treat information they obtain from their other users. The Company's parent, affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. The Company, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all of your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity. Posting to public areas of the Platform. Please remember that if you post any of your Personal Information in public areas of the Platform such as in online forums or chat rooms, or in the Platform 's searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use of information by third parties based on information you post or otherwise make available in public areas of the Platform.
5. Access or change your Personal Information
You may review, correct, update or change your account information at any time.
To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Platform, your ID and Password are required to access your Account.Your Personal Information shall be retained till such time as is required for the purpose or required under applicable law, whichever is later.
The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfil your request or supply our services
7. Other Applications
Our Site or App may contain links to other application which may or may not be necessarily developed by PathCare Labs Pvt. Ltd. Please note that when you click on one of these links, you are entering other Application over which our Site or App has no control and will bear no responsibility. Often these Applications required to enter your Personal Information. We encourage you to read the privacy statements on all such Applications as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Applications.
The Company does not access, store or keep any of your financial data like account number, debit card, or credit card information. All financial transactions happen using Secure Server Software (SSL) for 128 bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to payment gateways or the relevant webpage or links. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Applications.
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.
10. Governing law and Dispute Resolution
12. Contacting Customer Grievance Officer